Shipping policy
Shipping Policy
Last updated: August 18, 2026
Thank you for shopping with Monster Kendama. This Shipping Policy explains how orders placed through monsterkendama.com are processed and delivered.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays. Processing may take longer during product launches, promotional periods, holidays, or other periods of unusually high order volume.
Once an order has been shipped, the customer will receive a shipping confirmation email containing tracking information when available.
Shipping Origin
All orders are currently fulfilled and shipped from China.
Free Worldwide Shipping
Monster Kendama provides free standard shipping worldwide on all eligible orders.
Free shipping does not include customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless expressly stated during checkout. These charges, when applicable, are the responsibility of the recipient.
Some countries or regions may be temporarily unavailable because of carrier restrictions, customs regulations, sanctions, service interruptions, or other circumstances outside our control.
Estimated Delivery Times
Orders shipped to non-remote addresses and eligible P.O. boxes in the United States are generally delivered within 7–12 business days after shipment.
Delivery times for other countries and regions vary depending on the destination, customs processing, local postal services, and carrier availability. Any delivery estimate shown on our website or provided by customer service is an estimate and is not a guaranteed delivery date.
Processing time is separate from transit time.
Shipping Delays
International shipments may be delayed because of customs inspections, severe weather, carrier congestion, public holidays, incorrect address information, or other circumstances outside our reasonable control.
If we become aware that an order cannot be shipped within the stated processing period, we may contact the customer with an updated shipping estimate and available options.
Tracking Information
Tracking information may take several business days to begin showing movement after a shipping confirmation is issued.
A temporary lack of tracking updates does not necessarily mean that a package has been lost. International packages may remain between scans while in transit or during customs processing.
Customers should contact Service@monsterkendama.com if tracking has not updated for an extended period or the estimated delivery period has passed.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an order is returned, delayed, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address, the customer may be responsible for any reshipping costs.
P.O. Boxes and Remote Locations
Delivery to eligible P.O. boxes is available where supported by the destination carrier.
Remote locations may require additional transit time. If a carrier cannot deliver to the address provided, we may contact the customer to request an alternative address or cancel and refund the affected order.
Customs Duties and Import Taxes
International orders may be inspected or assessed by customs authorities in the destination country.
Customers are responsible for any applicable customs duties, import taxes, clearance charges, or carrier fees. We cannot declare an order as a gift or provide false customs information.
Refusing to pay customs charges may result in the package being abandoned or returned. Any non-recoverable charges or return costs may be deducted from the refund where permitted by applicable law.
Lost Packages
A package will not be considered lost solely because tracking has temporarily stopped updating.
If a shipment appears to be lost, Monster Kendama may open an investigation with the carrier. Customers may be asked to confirm their shipping address or provide other information required by the carrier.
When the carrier confirms that a package has been lost, we will provide an appropriate replacement or refund.
Packages Marked as Delivered
If tracking shows that an order was delivered but it cannot be located, the customer should:
- Check the delivery location, mailbox, reception area, and surrounding property.
- Ask household members, neighbors, building management, or reception staff.
- Contact the local delivery carrier.
- Contact Service@monsterkendama.com if the package remains missing.
We will review the matter and assist with a carrier investigation. A delivered tracking status does not automatically qualify an order for an immediate refund.
Damaged Packages
If an order arrives damaged, please contact Service@monsterkendama.com within 7 days of delivery. Include the order number and clear photographs of the packaging, shipping label, and affected product.
An unboxing video may help us resolve the claim but is not required as the only acceptable form of evidence.
Contact
Rhythm Pivot LLC
Trading as Monster Kendama
67 Lighthouse Dr
Pagosa Springs, CO 81147
United States
Email: Service@monsterkendama.com
This business address is not a return address. Returns sent to this address without prior written authorization may not be accepted.