Return & Refund Policy

Last updated: August 18, 2026

We want customers to shop with confidence. Please review this Return & Refund Policy before placing an order through monsterkendama.com.

14-Day Return Period

Customers may request a return within 14 calendar days after the order is delivered.

To qualify for a return, the product must be:

• Unused and unplayed;
• In its original condition;
• Complete with its original packaging, accessories, and included materials; and
• In a condition suitable for resale.

Trying or using a kendama in a way that creates dents, scratches, paint wear, spike wear, string wear, or other visible signs of play may make it ineligible for return.

Starting a Return

Do not send a product back without contacting us first.

To request a return, email Service@monsterkendama.com and include:

• Your order number;
• The name of the product;
• The reason for the return; and
• Photographs of the product and packaging when requested.

Approved return requests will receive return instructions and the applicable return address.

The company address listed on our website is not a return address. Products returned without authorization, or sent to the wrong address, may not be accepted or refunded.

Return Shipping Costs

For returns based on preference, accidental purchase, or another reason not caused by us, the customer is responsible for return shipping costs.

For an incorrect, defective, or damaged product verified by Monster Kendama, we will provide an appropriate remedy and cover reasonable return shipping costs when a return is required.

Original expedited shipping charges, customs duties, import taxes, and similar third-party charges are not refundable unless required by applicable law or the return resulted from our error.

Damaged, Defective, or Incorrect Products

Please inspect the order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, contact Service@monsterkendama.com within 7 calendar days after delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Photographs of the shipping packaging and label; and
• An unboxing video, if one is available.

An unboxing video can help us investigate the claim but is not the only form of evidence we accept.

Depending on the circumstances, we may provide a replacement, replacement part, repair, store credit, or refund.

Natural Materials and Normal Wear

Kendamas are skill products designed to experience contact during ordinary play.

The following are generally not considered manufacturing defects:

• Natural variations in wood color, grain, density, or texture;
• Minor differences between product photographs and the received item;
• Small cosmetic variations that do not affect normal use;
• Dents, scratches, chips, paint wear, spike wear, string wear, or coating wear caused by play;
• Damage caused by impacts, moisture, improper storage, modification, misuse, or lack of reasonable care; and
• Normal wear and tear.

Order Cancellation

Customers may request cancellation before an order has been shipped.

Please contact us as soon as possible. Cancellation is not guaranteed after fulfillment processing has begun. Once an order has shipped, it must be handled under the return procedure in this policy.

Refund Inspection

Returned products are inspected after they are received.

If the return is approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the payment provider or financial institution to post the refund.

If a returned product is used, incomplete, damaged, materially different from its condition when shipped, or otherwise ineligible, we may deny the refund or reduce it to account for the loss in value where permitted by applicable law.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect:

• Gift cards;
• Clearance or final-sale products clearly identified as final sale before purchase;
• Customized or personalized products;
• Used kendamas or accessories;
• Products damaged after delivery; and
• Products returned without authorization.

Exchanges

We do not guarantee direct exchanges.

When an exchange is approved, we may ask the customer to return the original product and place a separate order. If the product received was incorrect or defective, we may arrange a replacement directly.

Lost or Delayed Returns

Customers should use a tracked shipping service when returning a product.

We are not responsible for an unauthorized return or a customer-arranged return that is lost before it reaches the designated return location.

Chargebacks and Payment Disputes

Please contact Service@monsterkendama.com before starting a payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any rights available through the customer’s payment provider or applicable law.

Contact

Rhythm Pivot LLC
Trading as Monster Kendama
67 Lighthouse Dr
Pagosa Springs, CO 81147
United States

Email: Service@monsterkendama.com

This business address is not a return address. Contact customer service to obtain return instructions before shipping any product.