Returns & Refunds

Contact us within 14 days of delivery if you would like to request a return. Items must be unused, unplayed, in their original condition and packaging, with proof of purchase.

To start a return, email service@monsterkendama.com before sending anything. Unauthorized returns may not be accepted.

Non-returnable items

Used kendamas, worn strings, opened maintenance products, customized items and gift cards cannot be returned unless defective.

Damage or errors

Inspect your order promptly. If an item is damaged, defective or incorrect, contact us with photos so we can evaluate and make it right.

Refunds

Approved refunds are issued to the original payment method after inspection. Original shipping charges and return postage are not refundable unless the item was defective or incorrect. Bank processing times vary.